Something's wrong with your website? We'll find out what.
Tell us what happened. You don't need to know if it's a plugin, a payment gateway, or a server — we diagnose it, explain it in plain language, and fix it.
Three ways to get unstuck
One thing is broken. Send it over.
For a specific problem you've already found: a white screen, a broken form, a layout that fell apart after an update. Diagnosis is the first product — you always know what's wrong and what it costs before we touch anything.
- Plugin and theme conflicts
- Broken checkout, forms, or payments
- Malware cleanup and hardening
- Migrations and DNS/SSL issues
Approve the repair and your ₱1,500 diagnosis fee is credited toward it — you only pay once.
Every plan states exactly how many fixes and development hours are included — see the full comparison below.
Ongoing support, so problems get caught early.
Monitoring, backups, updates, and priority support on a monthly plan — so most problems get fixed before they cost you a sale.
- Monitoring, backups, and security checks
- Priority response over one-off requests
- A set number of small fixes included, by plan
- Monthly health report
Your website is down. Your customers can't buy.
For when the business has actually stopped: checkout is broken, the site is offline, or it looks hacked. Rescue tickets jump ahead of every Fix and Care request in the queue.
- Immediate triage: availability, checkout, payments, hosting, plugins
- Direct line with the technician while the issue is active
- Repair quoted separately once the cause is confirmed
Outside those hours? Say so when you submit — after-hours emergency response is available at a premium rate.
🚨 My website is downFour steps, starting with a diagnosis
Tell us what happened
Website, platform, and what looks wrong. Add a screenshot if you have one.
We diagnose it
A technician investigates and identifies the actual cause, not just the symptom.
You get a quote
Plain-language explanation and a fixed price before we touch anything.
We fix & verify
We test the fix on desktop and mobile, then confirm everything works before we close the ticket.
Pick the level of coverage your site needs
Every plan states exactly what's included — no plan promises unlimited work.
| Included | Starter ₱2,500/mo | Business Recommended ₱5,000/mo | Pro ₱10,000/mo |
|---|---|---|---|
| Uptime & security monitoring | ✓ | ✓ | ✓ |
| Backups & updates | ✓ | ✓ | ✓ |
| Minor fixes included | 2/mo | 4/mo | 6/mo |
| Development hours included | — | 1 hr | 3 hrs |
| WooCommerce / Shopify troubleshooting | — | ✓ | ✓ |
| Performance checks | Basic | ✓ | Advanced |
| Staging environment | — | — | ✓ |
| Priority emergency access | — | — | 1 incident/mo |
| Response time | 2 business days | 1 business day | Same business day |
| Choose | Choose | Choose |
A full site outage is always handled as a Rescue ticket regardless of your Care plan — see Rescue above.
Prices are set in Philippine pesos (₱). Other currencies shown via the switcher in the header are approximate, for reference only — invoices are issued in ₱.
Your technical team, behind the scenes.
You keep the client relationship. We handle the technical problems. Send us the ticket, we diagnose and fix it under your name, and your client never needs to know we exist.
Talk to us about white-labelOne of our clients broke their checkout at 11pm. We forwarded it, and it was fixed before their morning traffic hit.
| Included | Agency Starter ₱15,000/mo | Agency Growth ₱30,000/mo | Agency Partner ₱50,000+/mo |
|---|---|---|---|
| Sites covered | Up to 5 | Up to 15 | 25+ |
| Development hours included | 5 hrs | 10 hrs | 20 hrs |
| Support level | Standard | Priority | Priority + emergency |
| White-label ticketing | ✓ | ✓ | ✓ |
| Dedicated technical resource | — | — | ✓ |
Pricing starting points, not fixed rates — an unusually large or complex site may be quoted separately rather than counted as one of the sites included.